Terms of service
The following Terms (“Terms”) govern Customer’s, an individual or entity’s, access to or use of applications, websites, content, products and services (“Services”). by HALLO ME CONSULTANT LLC
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
Article 1: Service content provided through the connection platform:
1.1. Technology platform:
The Company provides a technology platform that allows users to use the Company’s mobile applications or websites provided by the Company as part of the Services (collectively, the “Applications”) to connect with the Company. Customers have a need for an individual supplier willing to provide domestic maid services under an agreement with the Company or some of its branches (hereinafter referred to as “maid partners”). Customer acknowledges that Customer uses the Application to search and connect with each help partner to perform work one time or each session, and with each connection, Customer has the right to choose help partners. different jobs at different times depending on individual needs and decisions to perform maid services. Therefore, providing maid services is not a regular job for household chores as stipulated in. The Company is an enterprise providing technology services and does not provide employment services, and does not have the functions of an employment service enterprise.
Job:
- Clean and sanitize the entire housing area, including: living room, bedroom, kitchen, toilet, balcony and other areas within the Customer’s housing area;
- Wash cups and utensils;
- Collect and dispose of trash;
- Cleaning simple electrical equipment;
- Other housework tasks as requested by the Customer.
1.2. Other services:
– Are services displayed on the Hallome application or consulted and communicated to customers using any other communication tools implemented by HALLO ME CONSULTANT LLC.
Article 2: Contract value and payment:
2.1. Contract value:
- The Contract value will be based on the Customer’s actual service usage needs (time, frequency and duration of the Customer’s Contract with the Company).
- The price in the Contract applies to the work stated in Article 1 of this Contract.
- Prices applicable on holidays are specified as follows:
– For other holidays according to state regulations: the price will apply equivalent to 200% compared to the normal price.
The company does not guarantee 100% of having a working partner during this period. In case the Customer does not need to use the service while the Company’s partner increases the service price, the Customer needs to notify the Company in advance at the time of signing the Contract and have a plan to use the service to compensate. period after the service price increase period.
- Additional service fees are additional fees for services outside the cleaning list as in Article 1.1, specifically as follows: Cooking, babysitting, ironing, cleaning pets (dogs, cats, birds, squirrels),… In particular, each additional service has a surcharge of 5% of the total contract value.
2.2. Pay:
- Customers pay the Contract value before using the service.
– Cancellation of working session: This contract is an irrevocable contract. In case the Customer cannot arrange one or more working sessions for the helping partner, that working session will be made up. This make-up session will be carried out within a maximum period of 01 (one) month from the contract expiration date. After this time, if the Customer cannot arrange time to make up the work, the Company will no longer be responsible for connecting partners for the Customer.
– Service fee basis: Is the time the maid partner works at the Customer’s workplace, this time is recorded and notified on the Hallome application for Customers.
– In case the working hours of the day arise outside the agreed time frame, the Customer needs to notify the Company in advance. If the Customer does not notify in advance about possible working hours, the Company will not ensure the arrangement of working partners according to the Customer’s requirements.
- The following periods of time are also counted as the working time of the customer’s support partner:
– The maid partner arrived at the work location as prescribed in this Contract but the Customer was not present to open the door for the maid partner to perform the work within 30 minutes, resulting in the maid partner not being able to do the work. can do the job. In this case, the helping partner’s working time is calculated as 100% of that working session’s time.
- Payments:
– Customer agrees to pay the fees for maid services (“Fees”) obtained through the connection. After the Customer receives maid services through the use of the Service, the Company will collect related Fee payments on behalf of the maid partner. Where required by law, Fees will include taxes and related financial obligations.
Article 3: Rights and obligations of the Parties:
3.1. Customer’s rights and obligations:
– Request the Company to change connection with another maid partner if not satisfied with service quality;
– Request the company to provide information of the helping partner, including: photo, full name, contact
– Unilaterally terminate the Contract in case the Company violates the Contract and does not remedy the violation within 07 working days;
– Ensure a good, safe and healthy working environment for helping partners (no toxic chemicals, no pollution, no acts of harassment or harm to life, honor or dignity). food and body of the helping partner);
– Self-preserve and take responsibility for managing and preserving your assets in all cases;
– Proactively guide partners to help use electrical equipment in the home to ensure safety for partners;
– Ensure timely payment according to the provisions of this Contract;
– Promptly notify the Company within 24 hours if negative behavior from the maid partner is detected so that the two Parties can coordinately handle it;
– Do not arbitrarily agree with the maid partner to change the work content in the contract, change working hours, request additional work content, request overtime… if violated, the Company has the right to unilaterally terminate the Service Contract and the Customer must pay the Company a compensation amount equivalent to 8% of the Contract value;
– Check your assets when your maid leaves the work site;
– Responsible for monitoring the maid partner’s working time through the Hallome application. Accordingly, when the maid partner starts and ends work, on the customer’s Hallome application there will be a notification about the maid partner’s Start and End time. In case you notice that the maid partner is not calculating working hours correctly, the Customer needs to respond to the Company about the incident so that the Company can handle it. In case the Customer is not satisfied with the quality of work, the Customer can rate the quality with the number of stars (*) on the Hallome application so that the Company can quickly receive information and process;
– In case of suspicion that the maid partner has stolen the Customer’s property but there is no conclusion from the investigation agency, the Customer is not allowed to provide information to any individual or organization as a photo. affecting the Company’s reputation and brand. If there is a violation, the Customer must pay the Company a compensation amount corresponding to 8% of the Contract value;
– Carry out other commitments as prescribed in this Contract;
3.2. Rights and obligations of the Company:
– Unilaterally terminate the Contract in case the Customer violates the Contract and does not remedy the violation within 07 working days;
– Connecting partners to help customers ensure their background and origin are clear;
– The Company, in case a suitable partner is available for the Customer, will find a replacement maid partner for the Customer if the maid partner working for the Customer leaves work unexpectedly (due to illness or personal reasons). other causes) or leave completely;
– Manage and supervise helping partners, ensuring correct and complete implementation of the Customer’s requirements specified in the Contract (working time, daily work volume…);
– Regularly exchange and immediately receive feedback from customers about service quality. Connect other partners to perform the shift in case the Customer rates 1* on the application and requests to do it again.
– The Company is exempted from all responsibilities in case of a dispute between the Customer and the maid partner if the Customer agrees with the maid partner to work overtime outside the time frame signed in this Service Contract. make other commitments as stipulated in this Contract.
Article 4: Commitment to implement:
4.1. The Parties commit to properly and fully perform the obligations in the Contract.
4.2. During the implementation of the Contract, if a problem arises that affects the rights of the Parties, the affected Party must notify the other Party within 24 hours from the time the problem arises.
4.3. The Parties commit to respect each other’s legitimate rights and commit not to disclose Contract information to any other third party.
4.4. In case the Customer hands over the key to the maid partner to perform the work, the Customer commits that this behavior of the Customer does not create a property deposit relationship between the Customer and the Company. The Company will be exempt from all liability arising in this case.
Article 5: Force majeure:
The parties are exempted from the responsibility to perform their obligations specified in the Contract in the following cases:
5.1. In cases of Force Majeure (natural disasters, epidemics, earthquakes, war…) as prescribed by Vietnamese law, the Parties will be exempted from the responsibility to perform their obligations as stipulated in the Contract. .
5.2. One of the two parties goes bankrupt, declares bankruptcy, or becomes insolvent.
Article 6: Resolving disputes and complaints:
6.1. When conflicts or disputes arise, the two Parties will prioritize resolving them through self-negotiation and conciliation, in the spirit of mutual support.
6.2. If the two Parties cannot resolve conflicts and disputes as prescribed in Article 6, Section 6.1 of this Contract, all conflicts and disputes will be resolved at the competent People’s Court.
Article 7: Customer information security policy
Data security is a matter of trust. Hallome is aware that the security of your information & identity is especially important. Therefore, we are committed to using the information you provide in the manner set out in this Privacy Policy.
We will collect necessary information related to the transaction between us and you.
We use cookies and other tracking technology to collect certain information when you interact on the Hallome website & application for advertising purposes & product correction to improve your experience.
We are committed to keeping your information for as long as required by law or for the purpose for which it was collected.
You can visit the website without having to provide any personal information unless you have an account and log in with your name and password.
7.1. Purpose & scope of collecting Customer information
7.1.1. When you register an account or order services at the Hallome website & application, the personal information we collect includes:
- Customer’s full name
- Address to use the service
- Email address
7.1.2. The above information will be used for one or all of the following purposes:
Contact for confirmation when you book the service. Provide information related to the services provided by Hallome & Hallome’s support policies. Process requests to provide services and information through our application & website according to your request. In addition, we will use the information you provide to support Customer account management; confirm and carry out financial transactions related to your online payments via the application; check data downloaded from our website; Improve the interface or content of pages on the application & website to make it easier for customers to use; Identify visitors to websites & applications; research on user demographics; send you information we think you may find useful or which you have requested from you, including information about our products and services, provided you have indicated that you have not objected to being contacted for the above purposes .
7.1.3. Scope of use of Customer information:
Share your information with our online payment partners to be able to perform services for you.
Send promotional/advertising information and provide convenient services to you. You can unsubscribe from receiving such information at any time by using the unsubscribe function in promotional messages.
Contact you and resolve special cases. Your service booking details will be stored by us, but for security reasons, you cannot ask us to provide that information again. However, you can check the information by logging into your account on the Hallome app & website. You can track details of completed orders, open orders and orders about to be fulfilled; At the same time, manage & change personal information…
7.2. Update changes to personal information
You can update your personal information at any time by logging into the Hallome website & application and notify us of any changes to best support you in the after-sales process.
You need to ensure that information is accessed confidentially and is not disclosed to an unauthorized third party. We will not be responsible for password misuse unless it is our fault.
7.3. Protect Customer information
Hallome ensures that all information collected will be kept securely. We protect your personal information by:
o Limit access to personal information.
o Use the highest security technology products to prevent unauthorized access to the internal data management system.
o Delete all of your personal information when that information is no longer needed for our data storage purposes.
7.4. Hallome’s commitment
We will not share or disclose your information to any other organization/individual except for partners and third parties directly involved in online transactions or service performance. services that you have ordered at the Hallome website & application.
In some special cases, Hallome may be required to disclose personal information, for example when there are grounds to believe that disclosure is necessary to prevent threats to life or health. , or for law enforcement purposes. Hallome is committed to complying with the Privacy Act and the National Privacy Principles.
7.5. Changes to Privacy Policy
Hallome reserves the right to change and modify this Privacy Policy at any time. Any changes to this policy will be posted on our website & Hallome app.